Ready for whatever happens.
Ready for whatever happens.
When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team is poised and “Ready for whatever happens.” With a network of more than 1,700 franchise, the SERVPRO System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team, is trained and equipped to handle the largest storms.
2016 Houston, TX Flooding: In April, a nearly stationary mesoscale convective system developed over Houston resulting in widespread rainfall at the rate of 2.4 inches per hour. This was a historic flooding event for Harris County which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs mitigating over $3 million in damages.
2015 Siberian Express: Record sub-zero temperatures caused major problems for a large portion of the county stretching from Florida to Maine. The Midwest also experienced record breaking low temperature resulting in frozen pipes and ice dams causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO Franchises completing 2000 jobs.
2014 Mid-Atlantic Flooding: Rainfall rates of up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio all the way up to Portland, Maine. Eastern Michigan and Baltimore, Maryland were also impacted and 173 crews mitigated over $4.3 million in damages while assisting the local Franchises.
2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, affecting all or part of 39 states and 70% of the SERVPRO Franchises System.
2013 Colorado Floods: Heavy rainfall, with amounts up 17 inches in some areas, resulted in widespread flooding in the Fort Collins, Boulder and surrounding Colorado mountain communities, The Disaster Recovery Team responded with 109 crews from Franchises to assist the local SERVPRO Franchises in the emergency response
2012 Hurricane Sandy: Affecting more than 20 states, Sandy left widespread damage and flooding from Florida stretching the entire eastern seaboard to Maine, The Disaster Recovery Team placed nearly 1000 crews in the affected areas, representing over 300 SERVPRO Franchises from across the country. Teams traveled from as far as Arizona, California, Oregon, and Washington.
Be Storm Smart
Storm Damage Knoxville
Be Storm Smart
Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of these following intense storms.
10,000 severe thunderstorms
5,000 floods or flash floods
2 land falling deadly hurricanes
Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives others.
Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.
Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.
Be an Example. Once you have taken action to prepare for severe weather, share your story with co-works and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.
Build An Emergency Supply Kit
Water (one gallon per person per day)
Food (non-perishable 3-day supply)
Manual can opener
Battery operated radio, preferably a NOAA Weather Radio
Flashlight and extra batteries
First aid kit
Whistle to signal for help
Dust masks or bandanas
Plastic sheeting, garbage bags, and duct tape
Wrench or pliers to turn off utilities
Important documents; copies of insurance policies, identification, and bank account information
Matches in a waterproof contain
NADCA had some fantastic frequently asked questions so I had to share...
Are there any health benefits that come from HVAC system cleaning?
Heating, ventilation, and air conditioning (HVAC) systems have been shown to collection a variety of contaminants such as mold, fungi, bacteria and very small particles of dust that have the potential to affect overall health, The removal of such contaminants from the HVAC system and home should be considered one component in an overall plan to improve indoor air quality.
How can I determine if the HVAC system cleaning was effective?
The best way to determine if the HVAC system cleaning was effective is to perform a visual inspection of the system before and after cleaning. If any dust or debris can be seen during the visual inspection, the system should not be considered cleaned. While you can perform your own visual inspection using a flashlight and mirror, a professional cleaning contractor should be able to allow you better access to system components and perhaps the use of specialized inspection tools. In addition, following the Residential Cleaning Checklist can help to ensure a top quality job.
How often should residential HVAC systems be cleaned?
Frequency of cleaning depends on several factors, not the least of which is the preference of the homeowner. Some of the things that may lead a homeowner to consider more frequent cleaning include:
- smokers in the household
- pets that shed high amounts of hair and dander
- water contamination or damage to the home or HVAC system
- residents with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in the home’s HVAC system
- after home renovations or remodeling
- prior to occupancy of a new home.
How should a residential HVAC system be cleaned?
The most effective way to clean air ducts and ventilation systems is to employ source removal methods of cleaning. This requires a contractor to place the system under negative pressure, through the use of a specialized, powerful vacuum. While the vacuum draws air through the system, devices are inserted into the ducts to dislodge any debris that might be stuck to interior surfaces. The debris can then travel down the ducts to the vacuum, which removes it from the system and the home.
What are antimicrobial chemicals and why would they need to be used?
Antimicrobial chemicals are applied by some companies to the interior surface of the air ducts to treat microbial contamination such as fungi (mold), viruses or bacteria. Before any antimicrobial chemicals are used, the system should be thoroughly cleaned. It is critical that any antimicrobial treatment used in your system be registered by the U.S. Environmental Protection Agency specifically for use in HVAC systems. The use of antimicrobial chemicals is an additional service that is not part of a typical air duct cleaning project. Review the NADCA White Paper on Chemical Applications in HVAC Systems for more information.
What criteria should I use when selecting an HVAC system cleaning contractor?
You should interview as many local contractors as possible. Ask them to come to your home and perform a system inspection and give you a quote. To narrow down your pool of potential contractors, use the following pre-qualifications:
- Make sure the company is a member in good standing of NADCA.
- See if the company has been in business long enough to have adequate experience.
- Get proof that the company is properly licensed and adequately insured.
- Verify that the company is certified by NADCA to perform HVAC system cleaning.
- Make sure that the company is going to clean and visually inspect all of the air ducts and related system components.
- Avoid advertisements for “$99 whole house specials” and other sales gimmicks.
- Ask if the company has the right equipment to effectively perform cleaning and if the company has done work in homes similar to yours.
- Get references from neighbors if possible.
You can also use the Residential Cleaning Checklist as part of the contractor selection process.
What is the normal price range for the air duct cleaning service?
The U.S. Environmental Protection Agency says that “duct cleaning services typically – but not always – range in cost from $450 to $1,000 per heating and cooling system, depending on the services offered, the size of the system to be cleaned, system accessibility, climactic region and level of contamination” and type of duct material. Consumers should beware of air duct cleaning companies that make sweeping claims about the health benefits of duct cleaning, as such claims are unsubstantiated.
Consumers should also beware of “blow-and-go” air duct cleaning companies. These companies often charge a nominal fee and do a poor job of cleaning the heating and cooling system. These companies may also persuade the consumer to pay for unneeded services with and/or without their permission. (If you have knowledge of a practicing “blow-and-go” air duct cleaner, contact your local Better Business Bureau to report the company, and your local, federal and state elected officials to demand legislation.)
What kind of equipment is best for cleaning - truck mounted vacuums or portable vacuums?
NADCA does not endorse one kind of equipment over another. There are two main types of vacuum collection devices: (1) those mounted on trucks and trailers, and (2) portable units. Truck/trailer mounted equipment is generally more powerful than portable equipment. However, portable equipment can often be brought directly into a facility, allowing the vacuum source to be located closer to the ductwork. Both types of equipment will clean to ACR, the NADCA standard. All vacuum units should be attached to a collection device for safe containment prior to disposal. Any vacuum collection device which exhausts indoors must be HEPA filtered. A vacuum collection device alone will not get an HVAC system clean. The use of methods and tools designed to agitate debris adhered to the surfaces within the system, in conjunction with the use of the vacuum collection device(s), is required to clean HVAC systems. (For example: brushes, air whips and “skipper balls.”)
Why should I choose a NADCA member to have my air ducts cleaned?
NADCA members have signed a Code of Ethics stating they will do everything possible to protect the consumer and follow ACR, the NADCA Standard, for cleaning to the best of their ability. Find a NADCA professional near you. Air duct cleaning companies must meet strict requirements to become a NADCA member. Among those requirements, all NADCA members must have a certified Air System Cleaning Specialist (ASCS) on staff who has taken and passed the NADCA certification examination. Passing the exam demonstrates extensive knowledge in HVAC design and cleaning methodologies. ASCSs are also required to further their industry education by attending seminars in order to maintain their NADCA certification status. View the NADCA Code of Ethics.
Will HVAC system cleaning reduce our home energy bills?
Research by the U.S. Environmental Protection Agency has demonstrated that HVAC system cleaning may allow systems to run more efficiently by removing debris from sensitive mechanical components. Clean, efficient systems are less likely to break down, have a longer life span and generally operate more effectively than dirty systems.
Courtesy of nadca.com
Knoxville Companies Look To SERVPRO Technicians For Water Damage Solutions
Knoxville Commercial Water Damage
Knoxville Companies Look To SERVPRO Technicians For Water Damage Solutions
Hotels experience various types of water damage, including; plumbing leaks, malfunctioning fixtures, or storm damage that allows water to enter unprotected areas quite often and need professional assistance to help them recover fast.
When your building is affected by these kinds of water damage incidents in Knoxville, it may be comforting to know that someone trustworthy is available to provide you with the services you need to keep your business running.
SERVPRO technicians who respond to your service request live in the same area, giving us an opportunity to provide you with rapid response times, and a unique solution to your problem. With several years of experience in the restoration industry and quality equipment at our disposal, we have the ability to handle water damage incidents affecting a single unit, or your entire building.
The information you provide during your initial call, helps us determine the amount of equipment and personnel needed to address your situation properly. So that once we arrive on your property, we can address any possible hazards and fully inspect the affected area for damages, getting to work immediately to solve your problem.
After communicating your situation to your insurance company and agreeing on which services to implement, SERVPRO technicians mobilize as quickly and efficiently as possible, making every attempt to return your business to a quality pre-damage condition, in the least amount of time possible.
We have access to both hand-held and truck mounted water extraction equipment, each with three main elements, a heater, pump, and vacuum system. Portable extractors hold anywhere from five to twelve gallons of water, while the truck mounted version handles up to 100 gallons of water or more, making it easy to remove excess water from various types of flooring, including carpeting and other upholstery items, such as rugs, and curtains.
Our technicians use a variety of equipment to locate hidden moisture pockets, in walls, attics, and crawl spaces; water cannot hide from a quality infrared moisture detection device. Making it possible for us to dry hard to read, or hidden areas throughout your building and prevent secondary water damage from developing.
During the drying process, SERVPRO technicians place the proper amount of air moving equipment and dehumidifiers into the affected area. We also use detection devices to check the vicinity for moisture and monitor relative humidity to ensure a proper drying environment exists to complete the water damage restoration and limit any interruptions to your businesses daily operations.
Holidays Can Be Fun, But Also Dangerous
It's the holiday season again. Brightly lit decorations, elaborate meals, and large gatherings are all a part of holiday celebrations. Unfortunately, these annual traditions also cause an average of 230 homes fires each year, with an average of 4 deaths, 21 injuries, and $17.3 million in property damage.
There are about 3 times as many cooking related fires on Thanksgiving Day and almost twice as many on Christmas Day as there on no holidays. Luckily, homeowners can help keep their homes and their families safe during the holiday season by understanding the dangers.
Holiday Cooking Fire Facts from SERVPRO
Thanksgiving Day has three times the average number of reported home structure fires involving cooking equipment.
The two other peak days for cooking-related fires are Christmas Day and Christmas Eve.
Holiday Cooking Safety Tips from SERVPRO
Supervise items on the stovetop. Fifty-eight percent of kitchen fires involve ranges; homes with electric cooktops have a higher risk of fire than homes with gas cooktops.
Keep flammable items – potholders, packaging, wrapping, wooden utensils, loose clothing – away from the stovetop.
Don’t let the lack of sleep or alcohol consumption affect your ability to concentrate on preparing the meal.
Holiday Decorating Fire Facts from SERVPRO
Half of all holiday decoration fires start because the decoration is too close to a heat source.
On average, 32 candle fires are reported each day. December is the peak month for candle fires.
Holiday Decorating Safety Tips from SERVPRO
Keep all decorations away from heat sources like radiators, portable heaters, and fireplaces.
Use flameless candles
If you do use traditional candles, burn them in sturdy candleholders, well away from drapes and other flammable materials. Never leave them unattended and never allow them to burn down to less than one inch in length.
Christmas Tree Fire Facts from SERVPRO
50% of live tree fires occur between December 22 and January 5.
31% of tree fires are caused by electrical problems.
14% involve decorative lights.
Christmas Tree Safety Tips from SERVPRO
Keep live trees well watered to reduce the chance of a fire.
Check wiring on lights for breaks and wear, replace worn strings and don’t exceed manufacturer guidelines for connecting multiple strands of lights.
Don't leave tree lights plugged in when you are away from home or asleep.
Prevent Frozen Pipes from Causing Water Damage
Water pipe busting
Frozen pipes are a leading cause of water damage in the colder months of the year. Why?
Water has the unfortunate property in that as it freezes, it expands. This can affect all types of water lines, whether metal, plastic, or PVC. Simply, all pipes are subject to bursting given the right amount of pressure. As the water freezes, it can expand the pipe, eventually, cause a hairline crack or a complete break. At that point the portion unfrozen will then provide a continual stream of water until shut off, causing water damage throughout the property.
How can I prevent my pipes from freezing or bursting?
If possible, make sure that all pipes and supply lines on exterior walls are insulated. Exterior walls will be much colder than interior walls given their location. Additionally, all water lines in basements and crawl spaces need to be insulated as they will be subjected to very cold temperatures. Simple foam insulation wrap can help prevent your pipes from freezing.
Make sure all outdoor hoses are removed from exterior hose bibs.
Always keep your heating unit on and operational, even when away on vacation. If leaving for an extended period of time, set your thermostat to no colder than 55 degrees to ensure that your home has enough heat to properly keep interior pipes from freezing.
Keep garage doors closed if you have water supply lines located in that area. In extreme cases of severe cold for extended periods of time, ensure that exposed pipes are insulated. Space heaters (placed away from anything flammable) can provide heat and warmth to combat cold environments in garage areas.
If you notice very low water pressure from water supply areas, a frozen pipe could be the cause. Immediate action should be taken to identify the problem.
What should I do if my pipes are already frozen?
Turn on all the faucets with warm water, not hot, to a slow drip. This will help in supplying warmer water to the area without causing an abrupt temperature change. It will also help you in determining the location of the freeze.
Apply exterior heat to the frozen section of pipe. This can be done with a hair dryer, electric heating pad, space heater, towels soaked in warm water wrapped around the pipe. NEVER use open flame devices as this can be a major fire hazard.
Keep continual heat on the area until water flow is restored to normal.
Once restored, try to determine why the area froze. It may be as simple as adding insulation, sleeve wraps, UL listed heat tape, or another form of insulation.
If you cannot locate, find, or properly thaw your pipes, call a professional plumber to assist.
What if my pipes burst and caused damage?
If your pipes have busted, cracked, or began leaking, immediate action should be taken to ensure that water damage can be minimalized to your property. Soak up as much water as possible with towels or extract with a shop vac. It's often necessary to have professionals like SERVPRO come in and completely mitigate the water. Home drying efforts can help reduce damages, but will not get rid of all moisture and humidity. It's important to ensure that your property is completely dry and dehumidified to prevent secondary damage from ruining your home, flooring, furnishings, or building materials. Call SERVPRO today if you've had water damage from a pipe leak, and we'll work with you and/or your insurance company to make sure that your home is restored correctly!
Cold weather can wreak havoc on your plumbing.
Tips to avoid water damage
Let's face it, if you live in the south, building codes are not quite what they are in the north in regards to weather proofing. That means that we're just not that used to sub-zero temperatures. And we're fine with that!
But when it does get into the single digit temperatures or less, it means that we are at more of a risk for frozen pipes, and the likelihood of water damage from those same pipes. While our building codes and insulation values might not be as prepared, we can be. In Knoxville, TN right now, it's 3 degrees. What should you do to try and help prevent frozen pipes?
1. Disconnect all outdoor hoses.
2. Wrap all exterior spigots and faucets. Towels and newspaper work well in an emergency.
3. Leave your interior faucets on a slow drip.
4. Wrap any exposed pipes you can see, whether they're in a crawl space, attic, or garage.
5. Open all cabinetry doors, especially those on exterior walls.
In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water lines. Mold can cause health effects and can also cause significant damage to your property.
Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.
Inspection and Mold Damage Assessment
Your property will be carefully inspected for signs of mold using various technologies to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.
Various containment procedures will be placed to prevent the spread of mold, like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO technicians utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
Removing Mold and Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and deposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.
Cleaning Contents and Belongs
SERVPRO Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorization using fogging equipment.
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.
Science of Drying
Drying Water/Mold Damage
Exploring the Science of Drying
Did you know, there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and places a fan or two around the damage is.
What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air on the surface of the material-but only if the air is, indeed dryer. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.
Your local SERVPRO Franchise Professionals have been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. Your local SERVPRO Franchise Professionals also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.
SERVPRO is proud to utilize a newly developed tool SERVPRO DryBook.
The SERVPRO DryBook is a proprietary tool allowing us to capture and track the steps of restoration project according to industry best practices and standards. This ensures your restoration is done properly and efficiently. It also improves results and restores your property at a faster rate, getting you backing your home sooner.
RECIPE FOR SAFETY
Fire Damage In A Knoxville Home
Each November families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could become hazardous. According to the National Fire Protection Association, cooking is the main cause of home fires and injuries, with Thanksgiving being the peak day for cooking-related fires. Review the following safety tips to ensure you can enjoy a safe holiday.
Never leave cooking food unattended-stay in the kitchen when frying, grilling or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
Check food regularly while cooking and remain in the home while cooking. Use a timer as a reminder that the stove or oven is on.
Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.
Keep anything flammable-pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains- away from the stove, oven or any other appliance in the kitchen that generates heat.
Do not wear loose clothing while cooking.
Clean cooking surfaces on a regular basis to prevent grease build up
Purchase a fire extinguisher to keep in the kitchen. Contact the local fire department for training on the proper use of extinguishers.
Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens and small appliances are turned off.
Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside bedrooms. Use the test button to check it each month. Replace all batteries at least once a year.